The fish rots from the head and AMP is stinking. As the royal commission into banking spent the day unpicking the conduct of AMP, some outrageous behaviour was exposed.
By Adele Fergusson
It doesn’t get much worse – or serious – than blatantly lying to the corporate regulator on at least 20 occasions, but AMP did just that.
The commission’s investigations have also caught the board and senior executives meddling with and changing an independent expert’s report before it was finalised and passed off as an “independent” investigation to the Australian Securities and Investments Commission.
“By my count that takes us to the 15th false or misleading statement by AMP to ASIC, I take it you’ve lost count by now,” Senior Counsel Assisting Michael Hodge QC joked with Anthony Reagan, appearing for AMP.
It goes to the heart of what has gone wrong in some of the country’s biggest financial institutions: poor culture, greed, a lack of respect for the law and ASIC and a breach of trust.
The evidence coming out of the royal commission is so cynical and grubby that the social licence to operate must be questioned.
He is also frustrated that so many people involved in the corrupt behaviour won’t be called.
“This army of corrupt managers who oversaw this harvesting of thousands of innocent people and pocketed bonuses have been allowed to ride off into the sunset and work elsewhere in the industry,” he said.
“They deserve to be exposed like the paedophile priests.”
He has a point. Some perpertrators have left financial institutions and landed new senior positions without ever being punished. It means some of the people giving evidence now at the royal commission aren’t properly equipped to answer the questions being asked.
In AMP’s case it has been shown to have broken the law and blatantly lied to the regulator – over the issue of fees for no service. This is where customers were literally paying their hard-earned money for nothing, while the big four banks and AMP raked in hundreds of millions of dollars in fees.
This wrongdoing isn’t about one or two bad apples – a term repeatedly used over the years by these institutions to discredit stories about the scandal ridden sector – it is about bad culture and a breach of trust.
The royal commission has been given a short time frame to investigate the sector which means it won’t be able to cover many topics or many organisations, which is a missed opportunity.
But the slice it has focused on is damning. AMP blamed charging fees to customers that it provided no service on an administrative error, but it wasn’t. It was a deliberate decision made by AMP management to profit from its customers then lie to cover it up.
Given these revelations it will be interesting to see how culpable the other institutions were in terms of misleading or lying to the regulator.
In CBA’s case it says it fessed up to ASIC in July 2014 over fees for no service but it had known about it for at least two years before reporting it as a problem. ANZ became aware of the problem in 2008 but the conduct continued until 2013 when it reported the breach to ASIC. Administrative errors or deliberate misconduct? We will find out soon enough.
But for now the spotlight is on AMP. The executive hauled in to give evidence Jack Regan, has been with AMP since 2002 and became head of financial advice in January 2017.
His attitude to some of the shock findings was glib at best. Regan treated a series of emails showing a conscious decision to protect the profitability of AMP with the following response: “I think they [emails] show a culture that is not as robust as it should be.”
Such a response to the company he works for and the division he runs, requires a more heart-felt response than this.
Some of the revelations were disgraceful. For instance, in 2015 AMP told ASIC an audit by PwC of financial advice had found that “no systemic issues were identified” when this was not the case.
The royal commission drilled into the integrity of independent expert reports. AMP hired Clayton Utz to conduct an independent investigation but internal emails and draft reports reveal it was anything but independent. Regular correspondence between AMP and Clayton Utz smacked of undue influence. It showed the board, including the chair Catherine Brenner, made changes, which is unacceptable and needs to be properly explained.
It raises the issue of the corporate regulator, ASIC, which has been repeatedly lied to and misled. What will ASIC do about it?
It is tempting to conclude that this lack of respect for the regulator is due to it being seen as soft on the big end of town and too trusting. When the big end of town are caught doing the wrong thing they more often than not enter an arrangement known as an enforceable undertaking, it is effectively a slap on the wrist.
It is tempting to conclude that this lack of respect for the regulator is due to it being seen as soft on the big end of town.
For years ASIC submitted draft press releases for vetting to the very organisations it was supposed to be policing. This only stopped in 2015 when it was outed by Fairfax Media as part of a media investigation into the National Australia Bank financial planning scandal.
It should be a wake up call to ASIC that it needs to get tougher. It isn’t just about more powers, it is having the will to use them. It should also be a wake up call to the government to extend the royal commission.
Originally published in The Sydney Morning Herald Wednesday 18 April 2018.
Editors note (19-4-2018): Mike Carlton just tweeted this link from 7 August 2016 about what Scott Morrison had to say about Shortens banking royal commission suggestion back then: